Secure Buddy July 11, 2023
Our Privacy Policy clarifies the manner in which we, the developer ("we", "us", or "Company"), gather, employ, and safeguard the confidential information of our users ("you"). This policy exclusively covers our Secure Buddy range of services and is not applicable to our website or other products.
It's important to be aware that this policy is susceptible to alterations, and it's your duty to frequently review it. In case of any updates, we might notify you via email, in-app messages, or push notifications, granted you have given us the necessary permissions.
DATA WE DO NOT COLLECT
We at Secure Buddy prioritize honesty and wish to clearly articulate the data we don't gather from our users.WE DO NOT COLLECT:
We abstain from collecting any information pertaining to your VPN connection use, including the applications, services, and websites you link to through our service. Furthermore, we do not keep records of DNS queries, your initial IP address, or the IP address of the server you link to.
DATA WE COLLECT
We acknowledge the importance of maintaining the privacy of our users and believe that trust stems from honesty and transparency.
To help you understand the nature and purpose of our data collection, we've grouped the data we gather into different categories.
ACCOUNT DATA
Registration date (e.g., 2018/09/01; logged automatically when you create an account) Subscription status (e.g., 2018/09/01 - 2018/10/01; logged automatically when users complete a purchase) This data is solely collected to provide user support.AGGREGATED DATA
Operating system (e.g., iOS 11.3.1-10,000,000; collected every time a user launches Secure Buddy app.)
App version (e.g., Version 6.1_132_432908b; collected every time a user launches Secure Buddy app.)
Daily active user (e.g., 2018/09/01-19,000,000; collected every time a user launches Secure Buddy app.)
User geodemographics (e.g., US-100,000,000; data provided by the App Store & Google Play Store) This data aids us in understanding our users' requirements better, improving our product planning, and increasing user satisfaction and experience.
VPN CONNECTION DATA
Server location (e.g., US-California server 1) is logged automatically when a VPN connection is established.
Connection time stamp (e.g., Connected@15:30 2018/05/15) is logged automatically when a VPN connection is established.
Error report (e.g., Error_Userdoesnotallowconfiguration) is logged automatically when a VPN connection fails.
Network type (e.g., 4G) is gathered by our analytic service provider.
These details are solely gathered for troubleshooting and enhancing VPN services. However, it's essential to highlight that after 96 hours, this data is deleted automatically and permanently from our system.
OTHER INFORMATION
Secure Buddy provides analytics data such as app malfunction reports and in-app page interactions. Advertisement-related data like your iOS ad identifier (IDFA) or Android ad master identifier. This data allows us to assess the effectiveness of our app and its features. While we use this data to support our free VPN service, it is not shared with advertisers. The linked documents offer more details about our analytic service providers.
Appsflyer: https://www.appsflyer.com/product/data-privacy/
OUR COMMITMENT TO PRIVACY PROTECTION
We take your personal information's security very seriously and have put the following measures in place to safeguard it:
Our support and accounting teams haven limited access to the data they need to perform their respective duties.
VPN connection data is automatically and permanently erased from our system after 96 hours.
We have designated personnel who routinely review changes to regulations, laws, and rules to ensure we continue to follow privacy protection best practices. For any queries or requests regarding your privacy, please reach us at support@secure-buddyapp.com. Our designated team will get back to your query within 48 hours.
COOKIE POLICY
Cookies help enhance our website and services. Our website particularly employs three types of cookies:
Session cookies: These cookies store your preferences and login information on our site.
Google Analytics: This service is used to monitor the performance of certain pages on our site and to understand the impact of our advertising campaigns. More information about Google Analytics can be found in their privacy policy: https://policies.google.com/technologies/types
GDPR COMPLIANCE
All individuals who fall under the General Data Protection Regulation (GDPR) have the following rights regarding their personal data: You can access Secure Buddy's collected data as detailed in this Policy.Be aware that it may take up to 30 calendar days to fulfill your request for a copy of the data we gather from you.
You can request corrections to any inaccuracies or omissions in your personal data.
You can request the deletion of your data, though some payment data may need to be retained for tax purposes.
You can request a halt in the processing of your personal data.
You can request a copy of your personal data in a commonly used format; fulfilling this request may take up to forty calendar days.
You can object to our use of your personal data if you wish. You have the right to be informed of any profiling or automated decision-making involving your personal data.
CHANGES AND UPDATES TO THIS SECURE BUDDY PRIVACY POLICY
It's critical that you stay updated on any amendments to this Policy, as we may introduce changes from time to time. Regularly revisit this page for any updates. When this Policy is updated, we will make it accessible through our Service and mention the date of revision. Your continued use of our Service after the revised Policy takes effect signifies that you have read, comprehended, and agreed to the most current version of this Policy. We will strive to alert you in advance if the changes to the Policy significantly affect your rights or obligations. This might encompass prominently displaying the revised Policy on our Service, reaching out to you through the contact information you've provided, or using other reasonable methods.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at support@secure-buddyapp.com